| Title |
Department of Ecology Customer Experience (CX) Improvement Plan |
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| Publication number |
Date Published |
| 26-01-009 | March 2026 |
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| VIEW NOW |
Department of Ecology Customer Experience (CX) Improvement Plan (Number of pages: 24) (Publication Size: 592KB)
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| Author(s) |
Kale Donnelly and Bari Schreiner |
| Description |
Ecology’s Customer Experience (CX) Improvement Plan outlines the agency’s CX strategy to improve customer experience throughout Ecology’s processes and services. It meets the requirements of Executive Order 25-06 and highlights specific areas for development to address current challenges, optimize service delivery, and enhance the overall experience for our customers. |
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The mission of the Department of Ecology is to protect, preserve, and enhance Washington’s environment. To help us meet that goal, please consider the environment before you print or request a copy.
ADA Accessibility
The Department of Ecology is committed to providing people with disabilities access to information and services by meeting or exceeding the requirements of the Americans with Disabilities Act (ADA), Section 504 and 508 of the Rehabilitation Act, and Washington State Policy #188.
Visit Ecology’s website for more information.
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| Contact |
Bari Schreiner at 360-480-1106 or bari.schreiner@ecy.wa.gov |
| Keywords |
customer, CX, customer experience, customer service, improvement plan |
Copyright © Washington State Department of Ecology. See https://ecology.wa.gov/About-us/Accountability-transparency/Our-website/Copyright-information.
